Communication Officer tests
What to expect or Example test scenario
Communication Officers have to deal with a wide range of callers, some of whom may be frightened, angry and distressed. If your application is successful, you’ll be asked to attend one of our assessment day tests where we will assess your ability to handle these types of calls and obtain the information our police officers need.
To give you an idea of what these will entail we have included an example here.
Test 1: Audio typing
For this test you will listen to a recorded 999 call and type up as much of the information you hear as possible. To pass the live test you will need to achieve an average typing speed of 16 words per minute. You don’t need to type word for word but you must cover all the relevant and important information and everything you type must make sense – this includes correct use of spelling and grammar.
If your average typing speed does not exceed 16 wpm and/or if your remarks are not legible, clear and concise you will fail the assessment.
For this sample test, press the play button to hear a recorded 999 call. Type what you hear in the blank form field below. Feel free to pause the recording or play it back to capture all of the information. This is acceptable in the live test but will slow your typing speed. When you have finished, press the show button to show a full transcript. Compare this to your typed answer, making sure all the relevant points have been covered and the sentences make sense.
Type the text you hear...
This sample test will not check your typing speed or accuracy. To practise, please enter “typing tests” into a search engine.
Test 2: Call handling
The next test on your assessment day is a role-play to determine how well you deal with a live-call situation. You will receive five telephone calls from experienced assessors and are marked on how well you manage the call. The areas that you will be assessed on will include:
- Calming the caller if they are distressed
- Questioning the caller about the incident to obtain and record important information
- Ensuring you obtain and note the caller’s name, address and phone number
- Demonstrating active listening
- Providing excellent customer service
Please remember that these assessments are only designed to test if you have the potential to be a Communications Officer. This is a highly skilled role and, if you’re successful, you’ll be given all the training you need to begin this challenging and rewarding career.